Do You Have Questions or Concerns?
Please feel free to call or email us anytime. Our friendly support staff will be more than happy to assist and you can find answers to some Frequently Asked Questions below.
Frequently Asked Questions
I cannot access my course(s) or do not remember my password to log in.
Your courses should be immediately accessible when you login through our homepage by clicking “Sign In” in the upper right hand corner. There is a “Recover Password” option if you can’t remember, which is why we recorded this 4-minute video covering a memorization strategy to create & remember strong passwords.
I seem to be missing a course or noticed I have more content in my account.
Some of our courses have been merged in order to maximize the value. The course you are missing is likely part of a much larger course now, in which case you have more content than originally paid for. If you have questions or need assistance accessing your courses, please feel free to call or email us anytime.
For how long do I have access to the online courses?
You have lifetime access to any Iris online course added to your profile. Our system is setup to keep your account open indefinitely, and you can always check with us if for some reason you lose access.
My online course certificate of completion is not showing my name correctly.
Please make sure to update your first and last name under your profile settings. Your name will show correctly on the certificate after you complete that step.
Are the online videos live or pre-recorded?
All of our online video content is pre-recorded. If instead you would like to attend a class in person, you can check our Live city page to see when a live class will be available near you.
Can I watch these videos on my tablet (iPad, Android tablet, etc.)?
Yes you can. In order to get the most out of your course content, we advice that you make sure to have the proper content management software on the computer you use to manage the media on your portable device.
Gizmos by Apple for example, use iTunes in order to manage their content, so you would need to download the videos to the computer you use to manage the Apple device, and then use iTunes to import (sync) the videos into it.
Why is this video/download not working?
There could be a number of reasons…
I. It could be your internet connection. To check your internet connection speed, please visit SpeedTest.net, or contact your internet provider. We recommend a minimum of 2 Mbps download speed in order to watch the videos with little or no interruption, and 5 Mbps for the best audio and video experience.
II. It could be an issue with Adobe Flash Player. Click here to see if Flash is working in your browser. If Flash is not working in your browser, you will need to install it. If you are using an iPad, the video player will recognize the device and will present you with a compatible player.
III. If a specific video lesson or file does not work while others do, then maybe there is something wrong on our end. In that case please contact our customer support by email at [email protected], and be sure to include with your message the names of the course and file/video you are having problems with.
Can I download the videos?
Absolutely. The download links for the videos and other course materials can be found in the sidebar of the Lesson pages, under the Attachments tab.
Most videos are available at high resolution, and they are encoded in MP4 multimedia container format.
I want to sign up more than one user for an online course.
You can achieve this by registering for each different user at a time. If you need assistance, please contact our customer service staff by phone at 312-857-4747, or email us at [email protected]. We can help you set up multiple online accounts and process any payments associated with them.
I can't make it for my live class or I need to re-schedule for a different date.
Not a problem! You can contact our customer service staff by phone at 312-857-4747, or email us at [email protected] to let us know. We’ll update our schedule and make arrangements to have you take the class on future date.
What forms of payment do you accept?
We primarily use PayPal as our payment gateway. By using PayPal you have a choice to create a PayPal account, use an existing PayPal account. If you do not have a PayPal account you can use PayPal’s credit card payment option, or payment plans via PayPal Credit®. You can also make payments using a credit card over the phone. We accept all major credit cards.
Why are the SummarizeThis and AccelaReader apps not working as described?
Please make sure your browser is able to run JavaScript. Click here to check if you can, and for instructions on how to enable JavaScript in your web browser if you cannot.
The AccelaReader app doesn't display symbol characters, what gives?
This is done by design. The app is meant to remove most of the characters that are unnecessary during the high speed reading process.
What if my question is not here?
Please feel free to contact us by phone at 312-857-4747, or email us at [email protected]
Additionally, you can also use the contact form on this page to reach customer service.